WHAT WE DO

Customer Services

For you as airline (cargo & passenger), sea lines and/or Road Feeder Service (RFS) we have hired a highly competitive staff in our Customer Service Department, to be able to offer you the best assistance to each of your requirements.

We will learn about your needs and business substantial focus, in order to offer:

  • Airline (passenger/cargo), bookings
  • Immediate response to your requests
  • Logistic solutions for any shipment
  • Sales and Marketing representative dedicated to business development
  • Assistance and contact with ground handling agents (GHA)
  • Participation at exhibitions and in business round tables, and commercial mission
  • We look for a very close relationship between freight forwarders and airline, sea line and/or RFS on the cargo side

In addition you can count with:

  • Licensed staff for DGR and AVI cargo shipments
  • Interline agreements for transit shipments with local airlines
  • Ramp supervision, Load Masters and Dispatchers
  • Pallet builds up specialists for optimal usage of aircrafts
  • Post flight information
  • MAWB stock control
  • Cargo manifests for the airline
  • Warehouse receipt and cargo manifest for agents